Returns Center

How It Works

SELECT ITEMS TO RETURN

GET A PREPAID RETURN LABEL

SHIP YOUR RETURN TO US

Return Policy

FREE RETURNS FOR ALL U.S. ORDERS + NO RESTOCKING FEES. YOU HAVE 30 DAYS FROM THE DATE OF FULFILLMENT TO RETURN ELIGIBLE ITEMS.

HOW WILL I RECEIVE MY STORE CREDIT? 

Expect an emailed E-Gift Card within 1-3 business days of the delivery of your Return at our warehouse based on the high volume of returns. Please note this increase of processing time is due to the addition of FREE RETURNS and as a result elevated levels of daily returns. We appreciate your patience while we work quickly to get our staffing and processing needs resolved. Store Credit is calculated automatically to reflect any discounts and taxes at time of purchase. Store Credit is not processed the day your item is delivered. It must be sorted, inspected, and processed.


THE VICI PROMISE 

We stand behind our products and want you to be satisfied with them! We always do our best to take care of our customers - dealing with all situations fairly and responsibly!  If you received a damaged or defective item, please call us at (844) 478-8424 or email us at customercare@vicicollection.com and we will rectify this right away! 


WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.

We hope this will encourage you to take your time in selecting your purchases and feel free to reach out to us with any questions regarding sizing or styling. Store Credit never expires. We get over 200 new styles a week and hope we can assist you in finding something new if your purchase doesn't work out!

HOW DO I INITIATE A RETURN?

Enter your email address in the box above to Start A Return. Once you enter your email address a link will be sent guiding you to your Order History. Once there, please select the eligible items you would like to Return. Once you complete the Returns process a Packing Slip + Prepaid UPS Return label will be emailed directly to you! Print the label out and send your package back! 
Please ensure that ALL APPROVED ITEMS listed on the Packing Slip are included in the SAME package.

WHERE DO I SEND MY RETURN TO + WHAT DO I INCLUDE?

2500 Bisso Lane, Suite 300 Concord, CA 94520

The Packing Slip for your Return must be included along with the items you have been authorized to Return. Additional items that are not listed on the Return Packing Slip will not be eligible for a Return and will not be calculated in your Store Credit. 

ADDITIONAL RETURN DETAILS

  • We only offer STORE CREDIT for returns. We don't issue refunds back to your method of payment.
  • The amount of your Store Credit is only for the item(s) you purchased and does not include the shipping.
  • Merchandise must be returned within 30 days of the fulfillment date.
  • Merchandise must be unwashed and unworn.
  • Shoes must be unworn and free of any scuffs or marks.
  • Store credit cannot be applied to future purchases until the return is processed. Meaning, you can not apply the store credit before we have actually issued it to you.
  • During the Returns Process if an item is ineligible for a Return you will not be able to select that item for Return. This will be all items past the policy time frame or ones that are Final Sale, Accessories, Intimates + Bodysuits.
  • If an item is Ineligible for a Return and it is included, we will have to send back the Ineligible Item to you.
  • All Accessories are FINAL SALE and NOT eligible for Returns. Accessories are Jewelry, Hats, Scarves, Sunglasses, Handbags + Belts.
  • Bodysuits and Intimates are FINAL SALE and NOT eligible for Returns.
  • We do not offer exchanges, as our items sell out very quickly. When you receive your Store Credit via email you may purchase the item you would like online.
  • Please allow 3-5 business days for return processing.
  • Once your return is processed, we will email you an E-Gift Card with your store credit that you can use on the website.
  • Store Credit does not expire.
  • Free Return Labels are not applicable for In Store Purchases or Phone Orders.
  • We do not cover Return Shipping for International purchases, APO Addresses and PO Box Addresses.

ADDITIONAL RETURN DETAILS FOR INTERNATIONAL, APO & PO BOX ADDRESSES

  • We do not cover Return Shipping for International purchases, APO addresses and PO Box Addresses, so please send your Return to our Concord Address: 2500 Bisso Lane, Suite 300 Concord, CA 94520
  • Include your Invoice and Eligible Items in the Return Package.
  • Once the Return is delivered to our Warehouse, it takes 1-3 Business Days for our Team to process, then we will email you an E-Gift Card with store credit.
  • Please obtain Tracking for your records.

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