FREE RETURNS FOR ALL U.S. ORDERS + NO RESTOCKING FEES. YOU HAVE 30 DAYS FROM THE DATE OF FULFILLMENT TO RETURN ELIGIBLE ITEMS.

HOW WILL I RECEIVE MY STORE CREDIT? 

Expect an emailed E-Gift Card within 3-6 business days of the delivery of your Return at our warehouse based on the high volume of returns. Please note this increase of processing time is due to the addition of FREE RETURNS and as a result elevated levels of daily returns. We appreciate your patience while we work quickly to get our staffing and processing needs resolved. Store Credit is calculated automatically to reflect any discounts and taxes at time of purchase. Store Credit is not processed the day your item is delivered. It must be sorted, inspected, and processed.

THE VICI PROMISE 

We stand behind our products and want you to be satisfied with them! We always do our best to take care of our customers - dealing with all situations fairly and responsibly!  If you received a damaged or defective item, please contact us within 30 days of receiving the damaged item so we can rectify this. Please call us at (844) 478-8424 or email us at customercare@vicicollection.com and we will rectify this right away! 

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WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.

We hope this will encourage you to take your time in selecting your purchases and feel free to reach out to us with any questions regarding sizing or styling. Store Credit never expires. We get over 200 new styles a week and hope we can assist you in finding something new if your purchase doesn't work out!

HOW DO I INITIATE A RETURN?

Enter your email address in the box above to Start A Return. Once you enter your email address a link will be sent guiding you to your Order History. Once there, please select the eligible items you would like to Return. Once you complete the Returns process a Packing Slip + Prepaid UPS Return label will be emailed directly to you! Print the label out and send your package back! 
Please ensure that ALL APPROVED ITEMS listed on the Packing Slip are included in the SAME package.

HOW DO I INITIATE AN EXCHANGE?

Enter your email address in the box above to Start an Exchange. Once you enter your email address a link will be sent guiding you to your Order History. Once there, please select the eligible items you would like to Exchange.
Please note that we only offer Exchanges for the same item in a different size, if available. 
Please note that you are only allowed an Exchange 1 Time Per Item.
Once we receive your Exchange Request, we will begin processing your order. Please allow 3-6 business days for the Exchange Request to be processed and shipped. 
Once your Exchange has shipped, you will receive an email with tracking and your Exchange will arrive to you within 2-3 business days once shipped. 
We are NOT able to Process Exchanges for International Orders.

WHERE DO I SEND MY RETURN TO + WHAT DO I INCLUDE?

2500 Bisso Lane, Suite 300 Concord, CA 94520

The Packing Slip for your Return must be included along with the items you have been authorized to Return. Additional items that are not listed on the Return Packing Slip will not be eligible for a Return and will not be calculated in your Store Credit. 

ADDITIONAL RETURN DETAILS

• We only offer STORE CREDIT for returns. We don't issue refunds back to your method of payment.
• The amount of your Store Credit is only for the item(s) you purchased and does not include the shipping.
• Merchandise must be returned within 30 days of the fulfillment date.
• Merchandise must be unwashed and unworn.
• Shoes must be unworn and free of any scuffs or marks.
• Store credit cannot be applied to future purchases until the return is processed. Meaning, you can not apply the store credit before we have actually issued it to you.
• During the Returns Process if an item is ineligible for a Return you will not be able to select that item for Return. This will be all items past the policy time frame or ones that are Final Sale, Accessories, Makeup, Intimates + Bodysuits.
• If an item is Ineligible for a Return and it is included, we will have to send back the Ineligible Item to you.
• FINAL SALE, FLASH SALE and STYLE STEAL items are NOT eligible for Returns or Exchanges. 
• All Accessories are FINAL SALE and NOT eligible for Returns or Exchanges. Accessories are Jewelry, Hats, Scarves, Sunglasses, Makeup, Handbags + Belts.
• Fashion Face Coverings are FINAL SALE and NOT eligible for Returns Or Exchanges!
• Bodysuits and Intimates are FINAL SALE and NOT eligible for Returns or Exchanges.
• Please allow 3-6 business days for return processing.
• Once your return is processed, we will email you an E-Gift Card with your store credit that you can use on the website.
•  Store Credit does not expire.
• Free Return Labels are not applicable for In Store Purchases or Phone Orders.
• We do not cover Return Shipping for International purchases, Puerto Rico Addresses, APO Addresses and PO Box Addresses.

KLARNA PAYMENTS

• Klarna purchases are subject to VICI’s standard Return Policy of Store Credit Only for items returned within 30 days of fulfillment.
  If you've returned your order - partial or full - and you haven't paid off all of your Klarna installments, then you will continue to pay off those installments until they are complete for the full purchase amount and you will receive an E-Gift Card for the full amount of the item(s) being returned. 
• Please Note that Preorders, E-Gift Cards, International Orders and Orders that fall below $35 and above $1,000 DO NOT qualify for Klarna Payments.
• If you have any questions about payments made with Klarna, please contact Klarna Customer Service.

ADDITIONAL RETURN DETAILS FOR INTERNATIONAL, APO & PO BOX ADDRESSES

• We do not cover Return Shipping for International purchases, Puerto Rico Addresses, APO addresses and PO Box Addresses, so please send your Return to our Concord Address: 2500 Bisso Lane, Suite 300 Concord, CA 94520
• Include your Invoice and Eligible Items in the Return Package.
• Once the Return is delivered to our Warehouse, it takes 3-7 Business Days for our Team to process, then we will email you an E-Gift Card with store credit.
• We are NOT able to Process Exchanges for International Orders.
• Please obtain Tracking for your records.